Terms of Service

These Terms of Service ("Terms") govern your use of the Better Being website and the purchase of our wellness products. By accessing our website or making a purchase, you agree to be bound by these Terms.

These Terms comply with the Electronic Communications and Transactions Act, 2002 (ECTA) and the Consumer Protection Act, 2008 (CPA) of South Africa.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or have parental/guardian consent. You agree to use our services only for lawful purposes and in accordance with these Terms.

2. Company Information

3. Products and Services

Product Information

We make every effort to display our products and their specifications accurately. However, we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free.

Health and Safety Disclaimer

Our wellness products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Results may vary between individuals. Always consult a healthcare professional before using any supplement, especially if you:

• Are pregnant, nursing, or planning pregnancy
• Have existing medical conditions
• Are taking prescription medications
• Are under 18 years of age (unless approved by a healthcare provider)

4. Pricing and Payment

Pricing

All prices are displayed in South African Rand (ZAR) and include VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice. Prices applicable at the time of order placement will apply.

Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard)
• Electronic Funds Transfer (EFT)
• Instant EFT
• PayFast and other secure payment gateways

Payment information is processed securely through third-party payment processors. We do not store your complete credit card details.

5. Orders and Order Confirmation

When you place an order:

• You will receive an email acknowledging receipt of your order
• Order acceptance and confirmation occur when we dispatch the products
• We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud
• In case of cancellation, any payment already made will be refunded

6. Delivery and Shipping

Delivery Timeframes

Standard delivery within South Africa typically takes 3-7 business days from order confirmation. Delivery times may vary based on location and courier availability.

Shipping Costs

Shipping costs are calculated at checkout based on delivery location and order weight. Free shipping may be available for orders above a specified amount.

Risk and Ownership

Risk of loss and title for products pass to you upon delivery to the courier. We are not responsible for delays caused by courier services or circumstances beyond our control.

7. Returns, Refunds, and Cancellations

In accordance with the Consumer Protection Act, you have the right to:

Cooling-Off Period

You may cancel your order within 7 business days of receipt without reason. Products must be returned unopened, unused, and in original packaging. You are responsible for return shipping costs unless the product is defective.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange for collection and provide a full refund or replacement at no additional cost.

Refund Processing

Approved refunds will be processed within 14 business days using the original payment method.

8. Warranties and Limitations

Our products are manufactured to high quality standards. However:

• We do not guarantee specific health outcomes or results
• Products are sold "as is" except for defects in materials or workmanship
• We are not liable for any indirect, consequential, or special damages
• Our maximum liability is limited to the purchase price of the product

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Better Being and is protected by South African and international copyright laws. You may not reproduce, distribute, or use any content without our written permission.

10. User Accounts

When creating an account, you agree to:

• Provide accurate and complete information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

11. Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Engage in fraudulent activities
• Impersonate any person or entity
• Resell our products without authorization

12. Dispute Resolution

If you have a complaint, please contact us first to resolve the issue amicably. If we cannot resolve the dispute internally:

• You may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission
• These Terms are governed by the laws of South Africa
• The courts of South Africa have exclusive jurisdiction

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.