Privacy Policy

Better Being ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and the European Union's General Data Protection Regulation (GDPR).

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, phone number, physical address)
• Payment information (processed securely through third-party payment processors)
• Order history and purchase preferences
• Account credentials (username and password)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and customer service
• Communication: To send order confirmations, shipping updates, and respond to inquiries
• Marketing: To send promotional emails and newsletters (with your consent)
• Improvement: To improve our website, products, and customer experience
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent transactions

3. Legal Basis for Processing (GDPR/POPIA)

We process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our contract with you (order processing)
• Legal Obligation: We must process your data to comply with the law
• Legitimate Interests: Processing is in our legitimate business interests (fraud prevention, service improvement)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, shipping, email delivery, and analytics
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific disclosures

5. Your Rights

Under POPIA and GDPR, you have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Complaint: Lodge a complaint with the Information Regulator (South Africa) or your local data protection authority

To exercise any of these rights, please contact us at webadmin@betterbeing.co.za

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 7 years to comply with South African tax and accounting requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.