Better Being – Terms & Conditions & Privacy Policy

Who We Are

Better Being is a natural wellness company on a mission to make wellness accessible to all. Every product is created with care, integrity, and a commitment to helping people feel better — naturally.

Terms & Conditions

Agreement of Sale

Orders placed on this website become valid only once payment has been received. Until payment is received, all goods remain the property of Better Being. Our products are intended for personal use and are not for resale unless expressly approved in writing by Better Being.

Pricing & Availability

All products, pricing and availability are subject to change without notice.

Delivery Policy

  • Orders are processed within 1–2 working days after payment is received.
  • Delivery is free in South Africa on orders over R800.
  • Standard delivery rates apply to orders below R800.
  • Delivery times may vary depending on location and courier services. A delay in delivery is not considered grounds for cancellation or refund.

To confirm delivery, proof of delivery to the given address — not the individual customer — is sufficient.

Returns, Damages & Missing Items

If your parcel arrives damaged, or if any item is missing:

  1. Email orders@betterbeing.co.za within 48 hours of receiving your order
  2. Include your order number and photos as proof of the damage/missing items

Once verified, we will replace the affected product(s) as quickly as possible — at no cost to you.

Incorrect Products Received

If the incorrect product is delivered, please notify us within 48 hours at orders@betterbeing.co.za. We will replace the product at our expense, provided it remains sealed and unused.

Use of Products

Better Being products are intended for general wellness support and are not a replacement for medical advice. Always consult a qualified practitioner, before use, if you have a known medical condition or are on medication. Every individual responds differently to natural ingredients. Better Being cannot guarantee the same results for all users and will not be held liable for any unintended effects resulting from misuse, allergies, interactions, or incorrect application of our products.

Intellectual Property

All content on this website, including branding, product descriptions, images and logos, belongs to Better Being and may not be copied or reproduced without written permission.

Privacy Policy

We respect your privacy deeply.

Your personal information is collected only for the purpose of:

  • Processing and delivering your order
  • Communicating with you about your purchase
  • Providing support and product updates
  • Improving our service to you

We will never sell, share, or disclose your personal information to third parties, except where required by law or where it is necessary to complete your delivery (courier services, payment gateways).

Secure Payments

All transactions are protected by secure, encrypted payment systems. Better Being does not store or have access to your bank card details.

Cookies & Analytics

Our website uses standard cookies to improve your browsing experience and help us understand how our online store is used — so we can continue to make it better.

Consent

By using this website, you consent to the collection and use of information as set out above.

Legal

These terms are governed by the laws of South Africa. Better Being reserves the right to update or modify these policies at any time.

Contact Us

For support, queries or wellness help:

📩 orders@betterbeing.co.za
💬📱 0722181025

❤️ Real people. Real help. Real care.