Have questions about Better Being products, shipping, or our policies? We’ve compiled answers to the most common questions below. If you don’t find what you’re looking for, feel free to contact us.
Yes, all Better Being products are formulated with natural ingredients and manufactured to the highest quality standards. We combine evidence-based natural ingredients with scientific research to create effective wellness solutions. However, as with any supplement, we recommend consulting a healthcare professional before use, especially if you are pregnant, nursing, taking medications, or have existing medical conditions.
Each product page includes detailed information about the benefits, ingredients, and recommended uses. You can browse by category (Pain Relief, Digestive Health, Skin Care, etc.) or search for specific concerns. If you’re unsure which product is right for you, you can use our Store Locator to find a stockist near you for personalized advice, or contact our customer support team for guidance.
Standard delivery within South Africa typically takes 3-7 business days from order confirmation. Delivery times may vary based on your location and courier availability. You will receive a tracking number via email once your order has been dispatched so you can monitor its progress.
We accept multiple secure payment methods including: Credit and debit cards (Visa, Mastercard), Electronic Funds Transfer (EFT), Instant EFT, and PayFast. All payments are processed securely through encrypted third-party payment processors, and we do not store your complete credit card details.
Shipping costs are calculated at checkout based on your delivery location and order weight. We occasionally offer free shipping promotions for orders above a certain amount. Sign up for our newsletter to stay informed about special offers and promotions.
In accordance with the Consumer Protection Act, you have the right to cancel your order within 7 business days of receipt without providing a reason. Products must be returned unopened, unused, and in original packaging. If you receive a defective or damaged product, please contact us within 48 hours of delivery, and we will arrange collection and provide a full refund or replacement at no additional cost. Approved refunds are processed within 14 business days using your original payment method.
Yes, within the 7-day cooling-off period, you can return products for a refund or exchange, provided they are unopened and in original packaging. For defective or damaged products, we offer replacements at no cost. Please note that you are responsible for return shipping costs unless the product is defective. Contact our customer service team to initiate a return or exchange.
Each product has specific usage instructions on the label and product page. Generally, supplements should be taken as directed, with food or water as recommended. Do not exceed the recommended dosage unless advised by a healthcare professional. For topical products like our pain relief creams and skin care range, apply to clean skin as directed. Always read the label carefully before use.
Better Being products are formulated with natural ingredients and are generally well-tolerated. However, individual responses may vary. Some people may experience mild digestive changes when starting probiotics, or skin sensitivity with topical products. If you are taking prescription medications, pregnant, nursing, or have existing health conditions, consult your healthcare provider before using any supplements. Discontinue use and seek medical attention if you experience adverse reactions.
Better Being products are available at select retail stores across South Africa. Use our Store Locator feature to find the nearest stockist in your area. If you’re a retail store interested in stocking our products, visit our Portal Access page to apply. We work with wellness stores, pharmacies, and health shops that share our commitment to quality natural products.
Can’t find the answer you’re looking for? Our customer support team is here to help you with any inquiries about our products, orders, or wellness journey.
